Salon Policies

  1. We ask that you complete your booking online and process any cancellation within our stated cancellation period. We encourage cancellations to be completed before 12hrs of the service(s) booking date and time.
  2. If you’re a new client booking with us for the first time we are requesting a copy of your identification so as to be able to identify you when you arrive for your appointment. This is a requirement that helps to support the protection of our clients, team and space.
  3. We recommend that you make a 50% deposit to secure your appointment as a booking without a deposit made cannot be guaranteed. Please note that Deposits are non-refundable.
  4. We ask that payment be settled before you commence your service. While this is may not be typical, we will apply this policy at our own discretion.
  5. We ask that you declare and communicate any health concerns/contradictions that may affect the delivery of the service(s) you have selected or that may affect other clients or team members.
  6. We utilize individual tools (nippers, pushers etc) and towels set for each client’s service (manicure and pedicure utilizes two different set of nipper and towel set) and we wash and disinfect, sterilize and disinfect again before reuse.
  7. We ask that you communicate any immediate adverse effects of a service completed within our salon to us and that proper documentation be maintained.
  8. Our products may contain ingredients that may cause allergic reactions as not everyone’s skin is the same therefore we are not responsible for any health risk that may occur to our clients. Please access our  ingredient’s list on our Website before purchase.  
  9. Our Pedi services may include the removal of in-grown nails and therefore we categorically state that we are not licensed podiatrists and the client requests this service at their own risk. 
  10. We do not give refunds unless we have to cancel the appointments. You may be given a gift certificate for the total service(s) amount that was booked if the notice to defer booking is done before 24 hrs of the booking date and time.
  11. We ask that you dress modestly and respect the look and feel of our environment and that we reserve the right to accommodate clients at our own discretion.
  12. In order to provide the best possible experience for our clients, we ask that clients take a shower before their massage/intimate waxing services. It’s a basic hygienic practice and it helps to ensure that our space is clean and sanitary for everyone.
  13. We ask that you respect other clients who are enjoying the services of the salon and behave in a manner fitting our environment and that we reserve the right to accommodate clients at our own discretion.
  14. We understand that you may want to enjoy the services of the salon and have no-one to take care of the children but children under 10 are not allowed in our salon. Any exception to this policy is entirely at our own discretion.
  15. Please understand that emergencies can and may occur on our side and sometimes we may have to cancel/reschedule your appointment with immediate notice to you. Under these circumstances we will make an exception to the refund rule and your deposit will be refunded if you do not wish to reschedule.
  16. We understand that you may have a preferred team member for whom wish to complete your service but we adhere to a team rotation policy and that you understand that we have the right to assign the team member base on team availability. Please appreciate that the experience will be of the same standard but not as exacting because our team members are not clones of each other.
  17. We know that you will love the products we use to complete your services, so feel free to request a sample or purchase some for your own personal use.
  18. All prices are subject to change without notice.
  19. We will update Salon Policies periodically and it will be available on our website.