We ask that you complete your booking online and process any cancellation within our stated cancellation period. All cancellations must be before 24hrs of the service(s) booking date and time.
We recommend that you make a 50% deposit to secure your booking as a booking without a deposit made cannot be guaranteed. Deposits are non-refundable.
We ask that payment be settled before you commence your service. While we know this is not typically we will apply this policy at our own discretion.
We ask that you declare and communicate any health concerns/contradictions that may affect the delivery of the service(s) you have selected or that may affect other clients or team members.
We ask that you communicate any adverse effects of a service completed within our salon to us and that proper documentation be maintained.
Our products may contain ingredients that may cause allergic reactions as not everyone’s skin is the same therefore we are not responsible for any health risk that may occur to our clients. Please access our full ingredient list on our Website before purchase.
Our Pedi services may include the removal of in-grown nails and therefore we categorically state that we are not licensed podiatrists and the client requests this service at their own risk.
We do not give refunds. You may be given a gift certificate for the total service(s) amount that was booked if the notice to defer booking is done before 24 hrs of the booking date and time.
We ask that you dress modestly and respect the look and feel of our environment and that we reserve the right to accommodate clients at our own discretion.
In order to provide the best possible experience for our clients, we ask that clients take a shower before their massage/intimate waxing services. It’s a basic hygienic practice and it helps to ensure that our space is clean and sanitary for everyone.
We ask that you respect other clients who are enjoying the services of the salon and behave in a manner fitting our environment and that we reserve the right to accommodate clients at our own discretion.
We understand that you may want to enjoy the services of the salon and have no-one to take care of the children but children under 10 are not allowed in our salon. Any exception to this policy is entirely at our own discretion.
We will update Salon Policies periodically and it will be available on our website.
